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HOW IT WORKS
SOMETHING NOT QUITE RIGHT? NOT A PROBLEM. RETURNS OR EXCHANGES ARE ON US WITHIN 14 DAYS OF PURCHASE - ITEMS MUST BE TAGGED AND UNWORN. ITEMS MARKED ‘FINAL SALE’ ARE INDEED, FINAL, AND CANNOT BE RETURNED OR EXCHANGED.
PLEASE CONTACT CS@UBARI.US WITH ANY FURTHER QUESTIONS.
HOW MUCH DO RETURNS COST?
EXCHANGES AND RETURNS FOR U.S.-BASED ORDERS (EXCEPT ALASKA, HAWAII AND PUERTO RICO) ARE FREE. FOR ORDERS MADE OUTSIDE OF THE CONTINENTAL U.S. WE WILL REFUND YOUR ORIGINAL FORM OF PAYMENT. SHIPPING COSTS MAY BE CHARGED.
HOW DO I START A RETURN?
VISIT OUR RETURN CENTER TO START YOUR RETURN. YOU’LL NEED THE EMAIL ADDRESS ASSOCIATED WITH YOUR PURCHASE, OR ORDER NUMBER AND SHIPPING ZIP CODE. NEXT, YOU’LL RECEIVE STEP-BY-STEP INSTRUCTIONS THROUGH OUR LOOP RETURN SYSTEM. A PREPAID SHIPPING LABEL WILL BE SENT TO YOUR EMAIL. ORDERS OUTSIDE OF THE CONTINENTAL US MAY BE CHARGED A RETURN SHIPPING FEE.
CLICK HERE TO INITIATE A RETURN
CAN I MAKE AN EXCHANGE?
YES! FOR EXCHANGES, SIMPLY FOLLOW THE SAME STEPS OUTLINED ABOVE AND CHOOSE YOUR PREFERRED ITEM AFTER SELECTING THE ITEM YOU’LL BE SENDING BACK.
DO I NEED TO RETURN THE PRODUCT IN ITS ORIGINAL PACKAGING?
NOT AT ALL. SHIP YOUR RETURN BACK IN YOUR PREFERRED PACKAGING. WE JUST ASK THAT IT’S SHIPPED IN A CONTAINER THAT PROTECTS THE MERCHANDISE SO AS TO AVOID DAMAGE IN TRANSIT (FOR EXAMPLE, POLY MAILER BAGS, PADDED ENVELOPES, BOXES, ETC.).
IS AN ORDER SLIP REQUIRED?
NOPE! WE HAVE ALL THE INFORMATION WE NEED, SO LONG AS YOUR RETURNED PRODUCT STILL HAS ITS ORIGINAL TAGS INTACT AND YOU USE THE SHIPPING LABEL WE PROVIDE TO YOU.
WHERE CAN I FIND MY SHIPPING LABEL?
ONCE YOU START YOUR RETURN, YOU’LL RECEIVE STEP-BY-STEP INSTRUCTIONS AND A RETURN SHIPPING LABEL WHICH WILL ALSO BE SENT TO YOUR EMAIL FOR EASY ACCESS.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
AFTER STARTING YOUR RETURN, SELECT ‘RECEIVED WRONG ITEM’ UNDER ‘REASON FOR RETURN’, AND PROCEED THROUGH THE EXCHANGE. YOUR PREFERRED ITEM WILL SHIP TO YOU RIGHT AWAY! PLEASE CONTACT OUR EMAIL CS@UBARI.US OR OUR INSTAGRAM @UBARI.US TO SPEAK WITH THE UBARI TEAM.
HOW LONG DOES IT TAKE TO SHIP AN EXCHANGE?
EXCHANGES SHIP INSTANTLY! WE SHIP YOUR EXCHANGE AS SOON AS YOU REQUEST IT - EVEN BEFORE YOU SEND BACK YOUR ORIGINAL ITEM.
WHAT IS AN INSTANT CREDIT AND HOW DO I USE IT?
AFTER YOU MOVE THROUGH THE STEPS ON OUR RETURNS CENTER, YOU’LL RECEIVE A TEMPORARY CREDIT EQUAL TO THE VALUE OF THE RETURNS YOU’RE SENDING BACK. YOU CAN USE THIS CREDIT TO MAKE A NEW PURCHASE, AND IT SHIPS RIGHT AWAY. IF YOU DON’T USE THE CREDIT, YOUR ORIGINAL PAYMENT METHOD WILL BE REFUNDED AS USUAL.
HOW DO I RETURN OR EXCHANGE A GIFT?
VISIT OUR RETURNS CENTER AND CLICK THE “RETURNING A GIFT?” LINK BELOW THE EMAIL ENTRY BOX. ENTER THE ORDER NUMBER AND YOUR EMAIL (DON’T WORRY, YOUR GIFTER WON’T BE NOTIFIED) TO INITIATE THE RETURN.